‘I think people prefer to do business with people. So I want to keep it personal. We’re not just a supplier, we’re a partner. A colleague, in fact. Contact is informal and remains fun.
Customers contact us for a variety of reasons. With questions about the software, but also to alert us about, for example, changes within laws and regulations. Together with our customers, we constantly look at their survey and processes. In this way, we identify possible areas for improvement.
Contact is usually done via e-mail or the contact form. This way we can better structure the work and put the question or suggestion directly to the right person. Compliments we get from customers are printed on tiles and hung on the wall. Because satisfied customers is what motivates us daily to do what we do.’