Message specifically for TerraIndex Application Managers:
As of August 1st, old TerraIndex login accounts will no longer work. This has not been possible in TerraIndex Web since November, but it was still possible on the tablet App. From August 1, this will no longer be possible! If you continue working with an old account after August 1, there is a risk of data loss.
What is an old account?
The new accounts are email addresses. So if you do NOT log in with an email address, it is still an old account. Please note: this only concerns Tablet App users.
How can you tell if an old account is still being used?
- In TerraIndex Web, go to the top right menu and choose License Manager
- Check the Username column. If you see a username here that is NOT an email address, then this is an old account and has yet to be converted
How do you convert an old account?
- This page explains step by step how to convert an old account:
- There is a video on our Youtube channel that also shows this step by step:
If you have any questions about this, please contact us at firstname.lastname@example.org.